Shipping & Returns

Delivery Times

Shipping times vary depending on the shipping tier selected at checkout. Estimated delivery times are listed next to each shipping option and on your purchase receipt.

All shipping times are quoted in business days (excluding weekends and national holidays) and are based on typical delivery estimates from UPS and USPS. These are not delivery guarantees.

Order Tracking

We provide tracking information for all express shipping options. Please note that free and economy shipping may not include detailed tracking. You can check your order status by logging into your account.

Multiple Shipments

We ship from multiple warehouses across the United States. Depending on item availability and order size, your purchase may arrive in more than one shipment. If you haven't received all items by the end of the estimated delivery period, please contact us.

International Shipping

We ship to many countries worldwide. International shipping options and estimated delivery times are available at checkout. For international orders, if your item hasn't arrived within the estimated shipping period, we will compensate the difference in price to the next applicable shipping tier.

Orders ship from the United States and are delivered duties unpaid. Your country may charge import VAT, customs duties and carrier handling fees on delivery. These are not included in our prices or shipping charges and are the responsibility of the recipient, so please check your country’s import rules before ordering.

Deliveries to the United Kingdom are paused while we register to collect UK VAT at checkout.

Plain Packaging

Your privacy is our top priority. All items are shipped in plain, unmarked packaging with no indication of the contents. The sender name will appear as CNV or TMQ. We never reveal the contents of your order on the outside of the package.

Billing Statement

All purchases appear as MALEQ.COM on your debit or credit card statement. We never reveal details of your purchase or the nature of the items.

Order Cancellations

To deliver items as quickly as possible, orders are processed throughout the day as they are received. We can only cancel orders that have not yet shipped. We are unable to recall packages that have already been sent. Please contact us as soon as possible if you need to cancel an order.

Return Policy

We provide refunds and replacements for incorrectly sent or damaged-on-arrival items only. Please inspect your items promptly upon delivery and contact us with any issues.

Customers in the EU and UK: 14-day right of withdrawal

If you live in the European Union or the United Kingdom, you can cancel your purchase within 14 days of delivery without giving a reason. For hygiene reasons this does not apply to sealed items that have been unsealed after delivery. To cancel, contact us within 14 days of delivery, then send the unopened item back within 14 days of telling us. We refund the item price and the original standard shipping charge within 14 days of receiving the item back. Return shipping is at your own cost.

Bounced & Refused Packages

Bounced orders, undeliverable packages, or refused shipments are subject to a 10% restocking fee. Shipping fees on already-sent items are non-refundable.